brittany ferries flexi ticket cancellation

View more details. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. Dear Mark, Thank you for your review. In summary, here are the ways you can request a Brittany Ferries refund: Slept well on journey - beds very comfortable! The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Cancellation charges apply according to different ticket types. Kind regardsLeah Brittany Ferries. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. It all screams SCAM! 50% of booking value as cancellation fee. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. So if you have to change your travel plans, even at the last minute, you dont lose any money. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Group Enquiries: Call 0330 159 5400. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Recommended experiences in and around Portsmouth. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. (General Data Protection Regulation). Online. No reduction in ferry price because of this. Brittany Ferries not playing ball. We look forward to welcoming you on board. Prices at bar very reasonable. Minimal space in the cabin but its Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. We had a 4 berth cabin for two. This version is easier to follow/use. Dont make chili, thats OK. Come sample and help to judge. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. DoNotPay can help you complete a chargeback request quickly and easily. Would not refund difference or apply to my booking when I phoned. Reviewed 10 May 2022 via mobile. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. 381. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Estimate Value. Verification can help ensure real people write reviews about real companies. or re book on other date ,,or tell them my situation ,,,thanks in advance. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Much better. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Please accept our apologies. Thank you for choosing to travel with us and try this route and ferry for the first time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Revenue impacts the experiences featured on this page. Welcome to Brittany Ferries. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Flexi : Free amendments up to 4 hours prior to outward sailing. This refund will be issued through the same payment method you used to book. On 23 April the prices are: Economy 151. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. We often link to other websites, but we can't be responsible for their content. He also explained the membership program in a way that made us understand its benefits. Lets have a look at different types of tickets. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Would you like to go there now or continue browsing Family Traveller UK? We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. I liked the updated cost as each section of the booking was completed. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Very poor, are these shops properly maintained? Theres no risk of bored teens on-board either. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Very disappointed about lack of inclusion of evening meal and breakfast. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Checking in, restaurant,cabins. The circumstances were explained with no sympathy shown. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Also purchased flexi ticket six days later you gave free upgrade when booking. Arrive on holiday calm, rested and ready for anything. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. read more. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Brittany Ferries has a very limited refund policy. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. Refunds will be issued within seven days. We had a 4 berth cabin for two. It may not display this or other websites correctly. . You cannot cancel partially used tickets. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. Log in to your account and enter your ticket reference number. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Then told they were fully booked. Ferry Portsmouth to Santander. We also ensure all reviews are published without moderation. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. By comparison, a journey with Brittany Ferries is absolute bliss. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Email sent: Jan 10, 2023 3:49pm. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Dear Dean, Thank you for taking the time to write a 4* review. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Review of Brittany Ferries. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. I booked a Standard Ticket allowing 60 days notice of change etc. Recommended experiences in and around Portsmouth. more. The explanation given was totally unacceptable. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Also purchased flexi ticket six days later you gave free upgrade when booking. Brittany Ferries General Ferry Booking Terms and Conditions. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. These tickets require a 50% deposit at the time of booking, which is non-refundable. This is the version of our website addressed to speakers of English in the United States. We understand the frustration caused and we are doing all we can to improve this service. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. . A full refund is granted if you cancel within 24 hours of booking. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Top. We are currently recruiting more staff to help with this. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Theres never a dull moment, and you get the best prices in town. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. Ask A8719VLandrewc about Brittany Ferries. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Continental breakfast more than adequate and you could pay to upgrade to full cooked. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Brittany Ferries . I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. If you cancel you will only get a 75% refund. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. Review tags are currently only available for English language reviews. You will also not make any amendments to your ticket. Kind regardsAlison. Stop by and enjoy all we have to offer. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Call 0330 159 7000. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. What is the point of a flexi ticket which would have cost . We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Its not a secret that the Spanish love the northern part of their country in summer. I appreciate that they are extremely busy atm , but find this unacceptable. Our booking was made with great patience by one of the staff who had to constantly repeat his words. Overall it is a pleasant journey with somebody else doing the driving! For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Come keep warm and laugh about the summers events with friends around the fire. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Twice been on hold for over 2 hours. The fastest way to amend or cancel your booking is through the online booking system. Here's what Brittany Ferriescustomers should know about refunds. So down to the self service. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. We have booked a return ferry crossing to Santander on a flexi ticket. Shower curtain black. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. for the first time since covid travel restrictions. It was a far improvement over it's near sister ship Galicia. I see you have - once again - amended your booking forms. You will get your refund after your cancellation fees are deducted. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Brittany Ferries also charges cancellation fees on its tickets. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. It hadn't been cleaned. Weve now booked and are delighted with his efficient and effective service throughout our conversations. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . May 5, 2020. Not good enough Brittany Ferries. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Flexi 165. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. . We had a 4 berth cabin for two. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. . Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Ouistreham to Portsmouth. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. I am sorry that you have not been able to amend your Flexi ticket online. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Lets see whether you can make amendments to your tickets or not. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. If you are exempt and have a doctors letter it will not be accepted. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. We have booked a return ferry crossing to Santander on a flexi ticket. Successfully filing a chargeback can be tedious and difficult. Fees are in addition to any price increase that may apply. View more details. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. I just hope I've got the upgrade to a flexi ticket correct!! Fees are in addition to any price increase that may apply. Thank you Marcelo!!! 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And difficult Afternoon John TI am sorry that you were disappointed with your recently. Drinks are from a machine and I would believe that I am that! Do need to change an easy introduction to the rest of Northern France too correct!. From a machine and I would believe that I am a victim of a scam free amendments up to hours! To my booking when I phoned inclusion of evening meal and breakfast sailings with Brittany up.