blue light on bt hub but no internet connection

Make sure your Smart Hub is on and attached to your Hybrid Connect device. Thanks again for the help - I have checked all / all look ok. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. When you first plug in your hub, it'll take about four minutes to synchronise. We lost internet around 6pm Friday 29th - but always blue light / system working? The default setting is to merge the two together so you see only one network name. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. 30-12-2016 If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Orange light. 23h09, on 23h08. Weve listed some expert tips to help you fix the problem quickly. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. I have reset hub etc - still no internet. A red light means there is a problem somewhere. Second, check that you havent got a Updated 06/10/2022 Is this for ADSL BB or Fibre? Your Hub is establishing the fastest, most reliable connection for your broadband line. Click on your model of Hub to find out what the lights mean. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. The power light will stay orange after start up has finished and the broadband light will remain on. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Connect a device to your Hub. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. The test socket is your main socket. You can also check the order tracker on My BT to find out where your Mini Hub is. The lights will appear in this order: Other lights that you might see Did this help? This can take up until midnight on the day we switch your broadband. Once you have done this press connect. When you purchase through links in our articles, we may earn a small commission. There's a problem with your device. Power light is blue, but you can't connect to the internet. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Connect a device to your Hub using a cable or wi-fi. Light on router is blue but no internet connection! I am sure this is a upstream issue / not local to me. Your internet woes might be caused by some bad wiring in an extension cable or something else. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. On the Plusnet hub it says 'connected'. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. There are also four ethernet ports and a USB slot. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Thanks for the reply. high tea intercontinental sydney; kimpton blythswood square hotel For a BrightBox: in the Internet section on the initial Status page or. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. If it's your broadband activation day, it can take until midnight for this to happen. Your Hub is connecting to another wireless device using WPS. If it's your broadband activation day, it can take until midnight for this to happen. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. And the Mini Hub will also work over a 3G signal. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Thanks also to all people here who tried to help / good the check all the bases. Hub is back where it belongs. If there are no lights, check the power cable is in firmly, and connected to the mains. Wait a couple of minutes for it to start. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. If it's disconnected, click connect. 30-05-2020 As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. Hub is connected to broadband but can't connect to the Internet. You will get a refund for the time is is out of service. So, grab another device and see if the issues are the same on that. 12h58, on If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. In a web browser type 192.168.1.254 in the address bar and press Enter. on Log in to your account and we'll run tests to check for any connection problem you're having. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My workaround has been to manually enter DNS settings on each device. Need to know more about your BT hub lights in general? If it's red after this use the Contact us link at the bottom of the page. Parkes94, newportpaul. 31-03-2020 30-05-2020 If you are still experiencing issues there are a few things that you can do to try and fix the problem. 2022 Find your broadband network login details. - edited I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. If either of these fixes the issue, then there is a problem with your phone wiring. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Your device cannot connect. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Turn it off and back on again. 31-05-2020 We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Give it a couple of minutes and try again. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. This really can help. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . The BT Home Hub 5 is capable of dual AC Wi-Fi. Re: BT Hub - Blue light on but no internet on any devices. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Which router, BrightBox 1 or 2 or . 30-05-2020 Trying to work out your BT hub orange light from your BT hub green light? Choose Status in the top-left corner of the home page. how to cancel BT Broadbandand find the If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Fibre connection Any joy? Press and release your Hub's restart button. Don't worry, this is normal, and things should settle down after the ten days. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. 30-05-2020 This doesn't affect our editorial independence. My router has a blue light but can't get any internet on pc or mobile. Once entered click on continue to advance settings. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. You'll be able to book an engineer appointment if the problem cannot be fixed online. Here's some tips to find the issue and get it fixed. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Give it at least three minutes to connect. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine This takes a few minutes. Ive read some posts about changing the password but cant see how that would make a difference. - also how do I switch it off? I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Reset your Hub's default settings by pressing the reset button on the back. Turn it off and then on and try again. At the end it will raise a fault for you. Full Fibre connection If this doesn't fix your issue, please contact us. It has five antennae and uses four Giga ethernet connections. Smart setup is shown in the picture you posted in message 5, click to disable. Did you manage to solve it ? Use the Power button to turn your Hub off and on again. Get help setting up your Smart Hub>, Check for any service problems in your area. 30-05-2020 01-06-2020 Just plug your Smart Hub into your master phone socket. The Hub is working but isn't connected to the internet - this takes about two minutes. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. 17h47. Hmm. Where you push a pin or paperclip into the reset hole at the back until the light turns green? Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Make sure your Mini Hub is turned on and charged up or plugged in. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. on Check the black cable with the grey connectors on the end is plugged into . The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. 30-05-2020 Blue light but no wifi or internet connection. This will usually be orange, matching the colour shown by the light on the front of the hub. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Assuming that youve determined that your BT broadband is the issue, follow these steps. Connect a device to your Hub using a cable or wi-fi. Using the Power button, turn your Hub off and then on again. 16h24. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Wait until power save mode period ends or press the Restart button on your Hub to override. Ensure the ends are firmly inserted and that theres no damage to the cable itself. If you are moving house, we will send you a Mini Hub before your services stop at your old address. on Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. If it's flashing red, you didn't connect. Step 6: Click Add Server. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Check the power supply and that your Hub is turned on. Your Hub will restart and the Power light will glow steady blue. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 When the hub's lights are on, it's ready. make sure your device is connected to the WiFi network. When you first plug in your hub, the lights will appear in this order. Hub will Restart and the Mini Hub is Fibre customers may have an modem... Has been to manually Enter DNS settings on each device from blue light on bt hub but no internet connection BT Hub lights in general it. Changing the password but cant see how that would make a difference until midnight this. 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